Cancellation by you. The lead member of the party should telephone us immediately if you have to cancel your holiday then on the same day send us confirmation by first class mail, fax or email. Your cancellation is effective from the date we receive your written notification and cancellation charge. We will acknowledge your cancellation in writing. Please note that the booking deposit is non-returnable. Certain suppliers may impose more stringent cancellation policies and you should refer to each supplier's terms and conditions which are available on request from the suppliers.
Cancellation by us. Your booking is accepted on the understanding that your confirmed arrangements will be on the agreed date(s) and terms. Very occasionally, circumstances beyond our control do not make this possible. Where such circumstances (as defined in clause 8) arise, we have the right to cancel your booking. In this event, we will endeavour to offer you an alternative, if available. If we cannot do so or if you do not wish to accept the alternative we offer, we will refund all monies you have paid to us in full. Where any cancellation or change results from circumstances as defined in clause 8, our liabilities are limited to offering you an alternative (where available) or full refund as set out above. We regret we cannot pay any compensation or meet any expenses or costs you may incur as a result of any cancellation or change which results from circumstances beyond our control.